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Article 89

Monitoring actions

1.   For the purpose of carrying out the tasks assigned to it under this Section, the AI Office may take the necessary actions to monitor the effective implementation and compliance with this Regulation by providers of general-purpose AI models, including their adherence to approved codes of practice.

2.   Downstream providers shall have the right to lodge a complaint alleging an infringement of this Regulation. A complaint shall be duly reasoned and indicate at least:

(a)

the point of contact of the provider of the general-purpose AI model concerned;

(b)

a description of the relevant facts, the provisions of this Regulation concerned, and the reason why the downstream provider considers that the provider of the general-purpose AI model concerned infringed this Regulation;

(c)

any other information that the downstream provider that sent the request considers relevant, including, where appropriate, information gathered on its own initiative.

Frequently Asked Questions

According to Article 89, the AI Office is responsible for monitoring whether providers of general-purpose AI models are properly following the rules laid out by the AI Act, including specific approved practices; this helps ensure these powerful AI systems are used safely, responsibly, and transparently for everyone’s benefit.
Yes, downstream providers have the right to formally complain if they believe providers of general-purpose AI models have violated the rules of the AI Act; they must clearly provide relevant details, indicate the rules violated, explain the infringement, and supply any helpful evidence they have collected themselves on the matter.
When lodging a complaint, downstream providers should include clear contact details for the provider of the AI model they’re complaining about, offer an explanation of what specific rules have been violated and why, describe relevant facts, and share any additional useful information or evidence they have collected independently about the issue.
Allowing downstream providers to complain is important because they often directly encounter problems caused by general-purpose AI models; their feedback helps authorities quickly enforce compliance with AI laws, ensuring fairness and safety, and promotes rapid correction of harmful or irresponsible behaviors among AI providers.

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